Booking Conditions

TERMS & CONDITIONS

 

Please read these booking conditions carefully, they form an important part of the contract for your holiday. All holidays advertised on our website and in our brochures are operated by Bantu Ventures Limited trading as Bantu Safaris, registered number 10544791, with registered address of 74 Southgate, Market Weighton, York, England YO43 3BQ. Kindly note that payment of your deposit signifies acceptance of the terms and conditions below:

1. Contract

Your contract is with Bantu Ventures Limited trading as Bantu Safaris (hereinafter called ‘the Company’, ‘we’, ‘us’ or ‘our’). Your attention is drawn to the following terms and conditions, which cover all brochures, website, communication, correspondence and all bookings made with us. Any contract with the Company is subject to these terms and conditions from which no person, other than a director of the Company, for just cause, has the authority to depart.

Before booking with us, please ensure that you have read and understood these booking conditions, raising any queries with us if needs arise. By requesting us to confirm your booking you are regarded as having had the opportunity to do so and to have done so before the contract between us comes into existence.

All holidays are subject to availability. When you make a booking with us you are making an offer to us to buy some of our advertised services. We reserve the right to refuse to accept and/or not to proceed with any booking at any time at our sole discretion. Once the contract is made between us, we will use reasonable skill and care to perform our obligations to you in accordance with our Terms & Conditions.

2. Booking & Payment Procedures

To make a booking, you can contact us in several ways; directly over the telephone, by completing a PDF Booking Form through email or by using our online Booking Form. A Provisional Booking Invoice, based on the agreed holiday itinerary and prices, will then be sent by email to you for payment. Completion and submission by you of our Booking Form will be treated by us as confirmation that you have read, understood and accepted all our Terms & Conditions.

The person making the booking (the ‘lead booking name’) must be 18 years old or over and possess the legal capacity and authority to make the booking and accept these booking conditions on behalf of everyone in their party.

Whether you book alone, a couple or as a group, we will only deal with the lead name in all subsequent correspondence, including changes, amendments and cancellations.

The lead booking name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

The lead booking name is liable for making full payment for all persons and we will only accept card payments from debit/credit with card details of the lead name or from any one member of group travelling on the booking.

It is the responsibility of the lead booking name to ensure that all in their party are aware, have read and agree to be bound by these terms and conditions (including anyone added or substituted at a later stage).

Bantu Safaris does not offer package holidays but creates tailor made and planned holidays to suit your personal needs.

A binding contract comes into existence between us when:

(a) we receive a deposit of 25% within 7 days of the price quoted on the Provisional Booking Invoice that we issue you,

or

(b) when we receive full payment of the holiday as quoted on the Provisional Booking Invoice we issue you when the booking is made less than 70 days before your departure date.

Please note that all prices quoted on the Provisional Booking Invoice are valid for 7 days – due to changes in exchange rates, amongst other reasons. If you accept our quoted prices in respect of your holiday you must make a payment of 25% of the total price of the quote within 7 days. A delay in acceptance (and Payment) of the Provisional Booking Invoice may result in a variation of the holiday price or cancellation of your Provisional Booking.

We require the balance of quoted price to be made for your holiday 70 days prior to the departure date. If full payment is not received 70 days prior to the departure date, we reserve the right to cancel your holiday and apply the cancellation procedures and charges set out in Section 5.

Where the proposed departure date is within 70 Days of the Provisional Booking Invoice issued, we require full payment at the time of your acceptance of the quoted Booking.

No contract will exist between the parties until such monies as mentioned in (a) and (b) above have been received.

Cancellation will be without penalty to us and we will have no further liability to you. If however, you have already provided us with your credit or debit card details whether this was to make a payment on account or not, and you do not specifically notify us in writing to the contrary prior to the date upon which any balance becomes payable by you, you agree that we may use such credit or debit card details to obtain payment of any balance due by you under this agreement.

You may also be required to pay for any non-transferable and non-refundable items such as special attraction tickets or entry permits and any other applicable supplements due at the time of booking.

Payment can be made by:

2. Valid Debit/Credit Cards (Subject to a 2.8% Processing Fee).
3. International Bank Transfer (Subject to International Bank Transaction Charges).

Please note that International Bank Transfer payments must reach our Company Bank Accounts not later than 7 day after the Provisional Booking Invoice is issued.

3. Documentation

After Full payment has been received, Departure Documents (Booking Invoice, Booking Itinerary and Booking Vouchers) will be emailed to you within 48 Hours and will not be issued unless payment of the due balance has been received and any international payments have cleared. You are kindly advised to print out all these documents and retain them on your person when you travel as Booking Vouchers may need to be presented to service providers.

Please carefully read ALL these documents we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. Names on travel documents must exactly match those in your passports. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation within 14 days of our sending it out. You will be responsible for any costs and expenses involved in rectifying any mistakes except those made by us.

If there are obvious errors on any of the Departure Documents, we reserve the right to correct it as soon as we become aware of and will do this within 7 days of issuing the Departure Documents or, if your departure is within 7 days, no later than 24 hours before you go. If any of these changes are not acceptable then you will be entitled to a full refund less any transactional fees.

 

4. Prices

The prices quoted in our brochures, on our website or in our publicity and promotions from time to time are correct at the time of publication. In the event of any change in our prices to those stated we will notify you prior to accepting your booking. Our prices can be quoted in GBP/USD/EURO/ZAR.

All guide prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices include a cost for fuel that was estimated at the date of this publication. Prices on our website are updated regularly. In the unlikely event of an administrative error leading to an incorrect price being displayed, we reserve the right to correct it.

The price payable by you for your holiday and what this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation.

Our holiday prices do not normally include:

1. Visa fees, Airline Fees, porterage, personal expenditure, hotel extras, fuel and extras for car hire.
2. Taxes or compulsory charges introduced by Governments, regulatory bodies or service providers after you have booked.
3. Security charges introduced or increased after you have booked relating to transportation costs.
4. Holiday insurance.

Some bookings or prices are dependent on the number of participants or occupants and if this applies to your holiday arrangements you will be notified by us at the time of booking. We reserve the right to make further charges where numbers fall below those required to qualify for the discount offered or price otherwise appropriate. We also reserve the right to cancel such a booking in the event that numbers fall below the required number at any time up to 30 days prior to your due date of departure.

For those holidays where an additional local payment is required this will be confirmed to you. A local payment is a portion of the holiday cost which must be paid directly to the local representative as instructed. If the price of your holiday includes a local payment this must be paid in the currency specified. Please note that your tour price will not be considered to have been paid in full until the local payment has been made.

Tourist taxes, resort fees or similar that are charged locally may be implemented or changed without warning. We do not accept responsibility for these costs, which must be paid by you and are not included within your holiday price

Surcharges – Matters influencing a surcharge would include, but are not limited to, increases in transportation costs (fuel), increases in park fees, reserve fees or concession fees. The price of your itinerary will be based on known costs at the date of issue of the itinerary. At any time before a full payment of your holiday has been made, we reserve the right to levy a surcharge where costs have changed since the date of issue of the itinerary. We will absorb amounts up to 2% of the total holiday price and surcharge any amount greater than 2%. Should the surcharge exceed 10% of the total holiday price you are entitled to cancel the holiday and receive a full refund of all monies paid, less transaction fees. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.

5. Amendments, Cancellations and Refunds

Amendments by you

If you wish to change your itinerary after a deposit has been made, we will do our utmost to make the changes required, if notification is received in writing. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change.

If any change is requested in relation to a group booking, we require the authority in writing of the lead booking name before we can make the change.

The Amendment fee payable will be usd50 per person where your request is received by us 70 days or more prior to your date of departure and usd70 per person where the request is received less than 70 days prior to your date of departure. This charge is non-refundable. We cannot make alterations to your itinerary within 35 days of departure and any such request will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out under ‘Cancellation by you.’

Transfers – Where you or any member of your party is prevented from travelling for any reason (including death, illness or jury service) we will transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing a reasonable time prior to your due date of departure.
Treatment of changes by our suppliers – Many of our suppliers, particularly airlines, accommodation, cruise companies and safari operators, do not permit us to change names or travel dates and impose full cancellation charges. We will pass these on to you in addition to our administration charge, where applicable.

 

Amendments by us

It is unlikely that we will have to make any changes to your holiday although we reserve the right to make changes at any time. Most of these changes are minor and we will advise you of these in writing as soon as possible. When a major change is necessary such as a significant change in the standard of accommodation, provided it does not arise from conditions amounting to force majeure, you will have the choice:

1. to agree the changes and accept their impact (including any on price)
2. to transfer to another holiday offered by us (subject to availability) of equivalent or superior quality
3. to transfer to another holiday offered by us (subject to availability) of lower quality and receive a refund for any difference in price
4. to cancel your holiday and receive a refund of all monies paid by you to us (including all deposits and excluding transaction fees)

Compensation will not be payable and no liability beyond offering the above-mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual or unforeseen circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

No compensation will be payable, and the above-mentioned options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, or if the change is a minor one.

A minor change is a change which, considering the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we would not reasonably expect to have a significant effect on your confirmed holiday.

No compensation is payable for children aged 2 and under. Please note we cannot accept any liability for any damage, loss, expense or other sums of any description, which:

(a) based on the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or

(b) did not result from any breach of contract or any other fault by ourselves or our employees, or where we are responsible for them our suppliers. Additionally, we cannot accept liability for any sums which relate to any business losses.

Cancellations by you

If you wish, following the issue to you by us of our booking confirmation, to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing or (in the case of a group booking) the authority in writing of the lead booking name to do so.

Our cancellation charges will apply (see the table ‘cancellation charges’ below). These are calculated with reference to the date on which we receive your authority in writing. We will not refund to you any deposits, administration charges, insurance premiums or any other fees or charges made by us and paid by you relating to your holiday in the event of cancellation by you.

We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses, as per the table below. Our cancellation charges increase the nearer the cancellation is made to your departure date as we may not be able to resell your holiday without making significant price reductions, or at all.

We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday. Bantu Safaris can recommend suitable insurers. For further details please refer to Section.

Charges
Number of days left before your due date of departure when your authority in writing is received by us. Cancellation charges are expressed as a percentage of the total holiday price.

70 days or more     Deposit only
56 – 69 days            35 %
42 – 55 days            50 %
29 – 41 days            75 %
0 – 28 days              100 %

Cancellation by us

We will take reasonable care to deliver the holiday which we are contracted to provide to you. As we put in place the arrangements necessary to enable us to offer our range of holidays many months in advance, we may occasionally have to make changes and reserve the right to do so at any time.

We reserve the right in any circumstances to cancel your holiday for any just reason at any time before full payment has been received. Whilst we always endeavour to avoid changes, we must reserve the right to do so. In these circumstances we will return to you all monies paid or offer an alternative holiday of a comparable standard. In this event we will pay compensation of usd70 per person. We may cancel your confirmed holiday if you fail to comply with any requirement of these booking conditions entitling us to cancel.

We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure. In these booking conditions force majeure means any event which we or the supplier of services in question could not even with all due care foresee or avoid.

Such events are likely to include, but are not limited to, war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, cancellation or amendment to any scheduled flight, closure or congestion of airports or ports, adverse weather conditions and all similar events outside our control.

In circumstances amounting to force majeure we will not refund any money to you although if we can recover any monies from our suppliers, we will refund these to you.

6. Responsibility & Liability – Yours & Ours

Your responsibilities

Firstly, you must review the current travel advice from your respective National Government Foreign Office and your local Tourism Travel Organisation before booking and ensure you remain up to date with this advice before travelling. 

It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations.

Some countries (particularly in Southern Africa) require your passport to have two blank pages for a visa stamp. As a result, if you are travelling in more than one country that requires this you will need to have more blank pages – for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages.

If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport. Please ask us for clarification.

Women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet requirements.

You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time.

If you or any member of your party have any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking.

If we reasonably feel unable to properly accommodate the needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.

You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of holiday if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to others or is causing a nuisance or annoyance to others.

No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable if any offence is committed to criminal prosecution and penalties in any other country having jurisdiction in respect of the alleged activity.

You must fully cooperate with and follow any safety procedures and instructions given by any organisation which is running the activities which you do while on holiday. It is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out.

We will offer general advice but cannot be held responsible if you do not comply with current requirements before your departure. We do not accept liability for any advice given of a general nature prior to the holiday commencing. You are responsible for a timely check-in for all flights and for presenting yourself to take up all pre-booked components of your holiday.

No credit or refund will be given to you should you fail to take up any component of your holiday or if you lose any travel documents. We draw your attention to the fact that there are certain inherent risks involved in all the holidays to destinations that we supply, and these must be accepted by you at your own risk. If you wish to discuss any such risks with us, we would be more than happy to provide advice over the telephone or in writing.

We refer to our pre-departure information sheet.

Despite our best endeavours to ensure your holiday runs as smoothly as possible, problems can occur. If you do experience difficulties that cannot be dealt with at the time by the hotel, lodge or camp and any other service provider, please contact (where applicable) our local representatives (contact details available on Booking Voucher).

If they cannot be reached, please contact us on our 24-hour emergency number (number provided on Booking Voucher). Please remember that it may not be feasible to help if you only mention the issue on your return from holiday.

If you have a medical emergency, you must notify your travel insurance providers on their 24-hour emergency telephone number (which should be visible on the cover note). If you cannot make contact, please ring us and we will attempt to reach them.

Many of our trips take place in destinations where local conditions vary enormously, and we carefully select the best partners. However, sometimes circumstances determine that few aspects go a bit awry, we beg for patience and a spirit of adventure, in a positive frame of mind, and in good humour.

Our responsibilities

We accept responsibility for ensuring your holiday is supplied as described prior to your departure and services provided will reach a reasonable local standard. We will take reasonable skill and care in performing our contractual obligations.

If you feel that any part of your holiday arrangements is not provided as promised, you must, as soon as possible, notify our supplier and either our appointed local representative (where one is appointed) or ourselves (where a local representative is not appointed) in detailed writing at the very earliest opportunity.

Please note we cannot accept responsibility for any services which do not form part of our contract. This includes for example any additional services or facilities, which your hotel or other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

The information contained in our brochure and website is correct to the best of our knowledge at the time. Our brochure descriptions and other information provided or made available in a resort, often refers to “other activities and excursions”, which are available in the resort. These activities and excursions are not run nor controlled in any way by us. They do not form any part of your contract with us, even where we suggest or recommend operators/centres/trips and assist you in booking such activities or excursions in any way.

Accordingly, we cannot accept any liability in relation to these outside activities and excursions. Where we make or take any bookings for or from you in respect of any activity or excursion available, we do solely as booking agents. This is the case regardless of whether the activity is advertised or mentioned in our brochure, resort, on our website or elsewhere.

Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion. We have no liability for any such activity or excursion or for any acts or omissions of the supplier or operator or for of it/their employees or agents or any other persons connected with the activity or excursion.

If we are found liable in any respect for any such activity or excursion for example in our capacity as booking agent, that liability is limited to the cost of the activity or excursion concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence.

We would remind customers that the infrastructure in developing countries is developing and some resorts may experience the occasional power cut or water shortage. Please note that we will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

1. a) The fault of the persons affected or any members of their party, or
2. b) The fault of a third party not connected with the provision of your holiday, which we could not have predicted or avoided, or
3. c) An event or circumstances which we or the supplier of the services in question could not have predicted or avoided, even after taking all reasonable care (see force majeure), or
4. d) The fault of anyone who is not carrying out work for us (generally or in particular) at the time.

In addition we will not be responsible where you do not enjoy your holiday or suffer problems because of a reason you did not tell us about when you booked your holiday, or where any problems you suffered did not arise from any breach of our contract, or other fault of ourselves or where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.

We accept responsibility for the negligent acts of our employees, agents and direct suppliers, which results in death, injury or illness. Our liability shall be limited to 200% of the holiday price for any claim other than those involving injury or death arising from our negligence.

Our suppliers, such as accommodation or transport suppliers, have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier.

Some of these conditions may limit or remove the relevant transport providers or other suppliers’ liability to you. You can get copies of such conditions from any offices of the relevant suppliers. If you or any member of your party is killed, injured or becomes ill as a result of transport by aircraft, ship, train or coach, the amount of compensation we will pay is limited in line with the International Conventions that include but are not limited to the Warsaw Convention, the Athens Convention, the Berne Convention, and the Geneva Convention.

Where, as a result of our failure to properly perform our obligations, we have failed to provide you with a significant proportion of the services which you have contracted with us to provide, if you are still on holiday through us we will (where possible and appropriate to the circumstances), endeavour to organise suitable alternative arrangements at no extra cost to you and may pay you an amount in compensation.

Where, as a result of our improper performance, we have failed to provide you with a significant proportion of the services which you have contracted with us to provide and suitable alternative arrangements are not available or are unacceptable to you for good reasons then (where appropriate) we will make arrangements for you (and where other members of your party are affected, those members of your party) to return to your place of departure at no extra cost to you.

In all other cases (i.e. where we have not failed to provide you with a significant proportion of the services which you have contracted with us to provide) our obligation following your notification to us is to investigate matters and (where appropriate) make prompt efforts to find appropriate solutions.

We do not accept responsibility for the acts and/or omissions of any third parties with whom you may have made any bookings or arrangements direct.

We do not accept any responsibility for death, injury or illness caused by any act or omission whether of any third parties acting outside of our authority, instructions or control or with whom you may have made any bookings or arrangements direct or any cause which we could not reasonably prevent.

We are not liable to you where our failure or the improper performance of any of our obligations to you is due to:

1. any fault or failure of you or of any member of your party
2. any fault or failure of any third party unconnected with us and the provision of the services for which you have contracted with us to provide which are unforeseeable or unavoidable
3. circumstances beyond our or beyond our suppliers’ reasonable control, although we will endeavour following notification to us to provide you with our prompt assistance where our failure or improper performance results from circumstances not due to any fault or failure of you or any member of your party.
4. You should note that any acceptance of liability on our part is subject in all cases to set off or reduction of the amount of any claim made against us to take into account any amount paid to you or any member of your party at any time arising from the same cause or circumstances by any of our suppliers or pursuant to a policy of insurance.
5. Our suppliers and our local representatives are instructed not to act as our agents in booking any alternative activities other than those approved and offered by us and which you have purchased directly from us. Any assistance they may offer at your request in relation to such activities does not imply they have acted as our agent or with our authority or approval. We are not responsible for such activities and have no liability to you in respect of any of them.

Special requirements – If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can pass these onto our suppliers. We cannot guarantee that your requirements will be met, however, and we are not liable to you if your wishes are not met.

7. Insurance

Bantu Safaris requires ALL clients to purchase travel insurance. You must be fully insured for your holiday and must make sure that all the activities which you will be carrying out are covered by such insurance.

This insurance must include adequate cancellation insurance to the value of your holiday, emergency evacuation and repatriation costs in respect of all your activities.

Please note that the travel insurance provided by some credit card providers often only offers the minimum coverage and, whoever your insurer, you should always check for any exclusion of activities that you might be undertaking.

We reserve the right to cancel your holiday at any time should such a policy not be taken out by you.

8. Financial Protection

As required by legislation in the UK and the EU, when you purchase a holiday trip organised by us, you are protected from our, highly unlikely, financial failure due to insolvency for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form.

Your payments are fully covered by the Travel Regulation Insolvency Protection Scheme provided for by our Insurance Partners.

9.   Data Protection

The protection of your personal information or data is extremely important to us. In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect personal data from you.

We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, arranging your holiday) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws.

We refer you to our Privacy Policy, please read it carefully for full details.

We endeavour to strictly keep the privacy of ALL information of a personal nature given to us by you by strict adherence to general International Data Privacy conventions and more specifically the Data Protection Laws and Regulations of the UK, the EU and ALL respective source market countries that have enacted and implemented these important Information Privacy Laws.

Good examples of this are the EU’s General Data Protection Regulation (which is otherwise known as GDPR) and a new UK Data Protection Act that came into effect from 25 May 2018 onwards to protect EU and UK residents and their personal data.

Bantu Safaris is a data controller of your personal data. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, which is appropriate to the harm that might result.

Your personal data will be retained by us for the period referred to in our Privacy Policy.

You may ask us what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. You may also withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us.

Please also let us know if you believe the personal data, we are holding is inaccurate, out of date or incomplete. You may contact us by

e- mail    : clientcare@bantusafari.com

telephone: +44 345 450 6103

or post to

Data Controller, Bantu Safaris

74 Southgate,

Market Weighton,

York,

YO43 3BQ

If you have any complaint about the way in which your personal data has been dealt with, please let us know by e-mail to clientcare@bantusafari.com.

We will investigate and respond to you as soon as we reasonably can. If you remain dissatisfied, you may complain to the Information Commissioner’s Office. For further details, see www.ico.org.uk.

10. The Law & Waiver of Claim against Introducer

The Law – The above booking terms and conditions together with all correspondence form part of your contract with us. Because we are operating from the United Kingdom, this contract and any matters arising from it shall be governed by and interpreted in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction to hear any and all proceedings between us either relating to our contract or arising out of it.

Waiver of Claim – If you have been referred to us by another part (for example a travel agent) you agree to hold them blameless and waive any and all claims against such party. Any issues you may have must be directed to us and dealt with under the terms of our contract.

11. Problems & Complaints

If you have a problem during your holiday, please inform the relevant organiser (camp/hotel manager/Safari/Transfer/Activities provider) immediately and our local representative (or if none, Bantu Safaris), who will endeavour to put things right. It is unreasonable and in breach of your contractual obligations to us to take no action whilst on holiday, but then to write a letter of complaint upon return.

If your problem cannot be resolved locally you must send full details to us in writing on email within 28 days of your return to your country of residence.  If you fail to follow this procedure, we will not accept liability as we have been deprived of the opportunity to investigate and rectify the problem.

Please provide your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay and complete a report form while on holiday.

If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and we will not accept liability.

12. Updates & Copies

Updates
Our Terms & Conditions are updated from time to time. The terms & conditions which will apply to your holiday are those on our website at the time of booking. There may be additional terms & conditions which apply to our special offers, promotions and discounts from time to time. These will be notified to you at the time of booking should you inform us that you would like to take advantage of them.

Copies

A copy of our latest terms & conditions can be viewed on our website www.bantusafari.com where you can print off a copy for your records. By proceeding with any booking, you confirm you have read and agreed to our Terms & Conditions.

© Bantu Safaris (a division of Bantu Ventures Ltd) 2019