We have a legal duty to protect personal information that we collect under the Data Protection Act 1998 (and any law which replaces it, including the new UK Data Protection Bill) (the “DPA”) and the General Data Protection Regulation (EU) 2016/679, (the “GDPR”). For the purpose of the DPA and GDPR, we (Bantu Safaris, a division of Bantu Ventures Limited) are the data controller (in other words, the organisation that determines how your personal information is used) and are located at 74 Southgate, Market Weighton, East Riding Yorkshire, YO43 3BQ. Our contact details are:
Phone: +44 345 450 6103
Why and how we collect your personal information
We collect your personal data for the main reasons below:
When you make an enquiry with Bantu Safaris through our website, over the telephone, or in person, we collect information from you which include your full name, email address, telephone number and details about the holiday you wish to go on. We need this information to process your quotation and/or booking. We will not subscribe you to our email newsletters unless you consent. During the enquiry process your name may be shared with suppliers in order to hold rooms and or keep spaces on Tours/Transfers for you
We will collect certain technical information about you when you visit our website. This is likely to include: the internet domain you use, your IP address or other device identifier, your browser type and version (e.g. Chrome or Internet Explorer), the operating system and platform that you are using (e.g. Windows or Mac), the screen resolution of your device, the dates and times when you access our website, the full URLs of the pages you visit and the websites or links that you use to access our website, login information, details of products or services that are viewed and the length of visits to certain pages of the website.
We use this information for site management and security purposes as well as to help us improve our website and ensure that it is fit for purpose and promotes our services appropriately for our customers, including by displaying information that our customers are interested in. We do not try to identify individual users or their usage habits from this data. Raw data logs are retained temporarily as required for security and site management purposes only.
Where required by law, we may also seek and rely on your consent.
When you request a brochure and or our email newsletter via our website we ask for personal information such as your name, e-mail address and country of residence. By doing this, you allow us to provide you with the most relevant brochure and email newsletter. You can unsubscribe from our email newsletters at any time using the unsubscribe link or by contacting Bantu Safaris directly. We will not share this data with any third parties.
We will collect and use information about you when you use our apps. This may include identity data, contact data, transaction data, device data, usage data, location data (if you wish to use this particular feature, you will be asked to consent to your data being used for this purpose and you can withdraw your consent at any time by disabling location data in your settings). It will also include text in your journal on the app and photographs which you add to the app.
We have a legitimate interest to collect and use this information either directly, or through our app solution provider, to fulfil our contract with you or in order to enhance your Safari experience. Where we rely on our legitimate interests, we’ll always ensure that your rights are protected.
We may collect and use information from various sources in connection with the marketing and advertising of our services. This may include your contact details (and your marketing preferences) to contact you with certain marketing messages (e.g. marketing e-mails). We may also use data we collect from you (either directly or via our website or advertising) to help us to measure the effectiveness of our advertising and to establish what interests you and what doesn’t.
We rely on your consent to contact you directly about our offering. In other scenarios in carrying out efficient and appropriate marketing and advertising for our services, we will rely on our legitimate interests, whilst always ensuring that your rights are protected. You can withdraw your consent or of our direct marketing at any time through the ‘unsubscribe’ option in any marketing email.
We may collect your contact details when you enter into competitions or promotions, or complete surveys.
We will rely on your consent or on our legitimate interests (depending on whether we are marketing or carrying out market research), whilst always ensuring that your rights are protected.
We collect your personal information so we can contact you successfully, if you get in touch or ask us for information.
We collect your personal as we Plan your Safari Trip with you, to ensure that we make the right arrangements for you.
What Specific Information Do We Collect
When you book with Bantu Safaris, you will need to complete an online or emailed booking form. This form collects information on you, and any others travelling on your booking, including, but not limited to:
Date of birth
Emergency contact details
Your bank details and payment card details when making a booking with us
Identification documents: If you are travelling on a route requiring advance passenger information, your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date.
Details about your booking with us: Details such as where you are flying from and to, your booking information (including anyone else on the booking), any onward travel details if relevant, details of experiences or excursions booked through us, baggage requirements, upgrade information, lounge visits, seat preferences, meal preferences or requirements, details of any special assistances required and any other relevant information so that we can provide you with the travel or other service you have arranged with us.
Your use of our systems and services: This includes how you use our site, app, retails stores, call centres and/or social media pages, IP addresses and information you may post on social media.
Data about your health, knowing your dietary requirements and any medical conditions you have will ensure that the trip is suitable for you and any necessary adjustments are made.
P.S We try to limit any sensitive personal data we collect to the minimum possible. Unless we have a specific lawful reason to use this information, we will ask for your consent to collect it.
How we share your personal information
We will only either ask you for personal information directly or with your permission. We won’t share your personal information with third parties for any marketing activities.
When we do share your personal information, it is always so to provide you with a better service when you’re travelling with us.
Safeguarding your personal information
We keep your personal information securely, and we only keep it for limited and appropriate amounts of time. Data security is of the utmost importance to us and we are committed to ensuring the information we collect from you is secure. All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. We also have a Firewall (security software) in place to protect our internal information from the Internet.
WHO HAS ACCESS TO YOUR DATA
All information is kept securely and can only be accessed by the relevant employees of Bantu Safaris.
Bantu Safaris will not keep data for longer than is necessary. Our data is regularly reviewed and removed when it is no longer relevant for the purpose it was collected, as explained in this Privacy Notice. We will ensure that it is disposed of in a secure manner. For bookings, we will hold your data for 7 years after collection in order to comply with UK HMRC rules. Where no booking is made, data will be removed no more than 2 years after collection.
Your rights to your personal information
You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us on the details provided below
Access: We will confirm to you whether or not we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal information and the other details to which you are entitled.
Rectification: We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.
Prevention of processing likely to cause damage or distress: We will respect your rights to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.
Erasure: We will erase your personal information at your request without undue delay where there is no good reason for us to continue to use it.
Restriction: We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.
Data portability: We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine readable format.
Objection (including objection to direct marketing): We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
Automated decisions and profiling: We will respect your rights to require us not to carry out decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects on you.
Please email us at firstname.lastname@example.org
Changes to our policy
COOKIES & GOOGLE
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. In order to offer a quality service for customers and a better user experience on our website, Bantu Safaris collects certain information about visitors to its website using cookies. We only use this information for statistical analysis purposes.
We also use Google Analytics to measure and collect website session information, length of visits to certain pages, repeat visits and page interaction information. Google Analytics collects only the IP address assigned to you on the date you visit our website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. You can prevent Google Analytics from recognising you on return visits to this site by disabling cookies on your browser here.